From development to CRM administration

Here's an overview of my professional experience as a CRM administrator, where I acquired in-depth expertise in the management and optimisation of CRM systems such as Veeva and Salesforce. My career path includes a variety of assignments ranging from data migration to project management, technical support and the coordination of international teams. Find out more about my assignments and achievements below:

Professional experience

Global Admin Veeva CRM (Sigvaris)

January 2010 - April 2016

  • Mission:

    • Migration and integration of data between ERP and Salesforce/Veeva CRM (master data, business history, sales figures) for France, Germany and Austria.
    • Technical and functional reference, operational and project support for IT managers in the 6 countries using CRM.
    • Curative and evolutionary administration of CRM applications.
    • Guarantees data integrity.

  • Achievements :

    • Migration to Veeva CRM on schedule.
    • Migration and integration of the data required to use the defined business processes.
    • Coordination of a team of local administrators (France, Canada, USA, Poland, Germany, Austria).
    • Migration from Salesforce TM1 to TM2 and Lightning.
    • Enhanced security (MFA, SSO).
    • Optimisation and cleansing of the database to reduce volume and eliminate obsolete data.
    • Integration of a solution for backing up data and deploying changes between Salesforce organisations.
    • Design of reports and dashboards for operational managers, local admins and Top Management (KPIs).

SAP CRM Manager (Sigvaris)

March 2009 - December 2009

  • Mission:

    • Project management and stakeholder coordination, change management.
    • Setting up the customer relations software package (Sales, Marketing).
    • Application support and assistance.
    • Administration of the SAP CRM module, including technical and functional upgrades.
    • Participation in SAP cross-functional activities.
    • Drafting technical and operating documentation.
    • Technology watch.
    • Support for the Mobile Sales administrator (dedicated sales force solution).

  • Achievements :

    • Production launch of the SAP CRM Interaction Centre for Customer Services (50 people).
    • Support for the implementation of a telephony solution integrated with SAP CRM.
    • Management of marketing campaigns and outgoing calls.

Web developer (SDV Plurimédia)

June 2008 - March 2009

  • Mission:

    • SAP ECC maintenance (sales, logistics), 1st level user support.
    • Implementation of business functional requirements.
    • Drafting of specifications for development requests.
    • Unit and functional testing.

  • Achievements :

    • Participating in the migration of the SAP R/3 information system to a new hosting provider.
    • Functional development of the sales and logistics modules, change management support, drafting of the SAP customer service user manual.

Freelance web developer (Logic OS)

2007 – 2008

  • Mission:

    • Consulting, design and development of software functionalities around the Joomla CMS.
    • Customer training and support.

  • Achievements :

    • Development of components and modules for customers: Alsasys, Foire Expo de Mulhouse, France 3, Communauté des communes de Saint-Amarin.